Refund policy

Last updated: July 2026

At PürGold Nutrition, we want you to be completely satisfied with your purchase. Please read our refund policy carefully before placing an order.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

The item was received damaged or defective
The incorrect product was delivered
The request is made within 7 days of receiving your order

Due to the nature of nutritional supplements and for hygiene reasons, we are unable to accept returns or issue refunds on opened products unless they are defective or incorrectly supplied.

2. Non-Refundable Items

Opened or partially used products
Products not in their original packaging
Orders where the return request is made after 7 days of delivery

3. How to Request a Refund

To initiate a refund, please contact us within 7 days of receiving your order:

Email us at care@purgoldnutrition.com with your order number and a description of the issue
Include photos of the damaged or incorrect item where applicable

We will review your request and respond within 2 business days.

4. Refund Process

Once your refund is approved:

Refunds will be processed to your original payment method within 5 to 10 business days
You will receive an email confirmation once the refund has been processed
Shipping costs are non-refundable unless the return is due to our error

5. Exchanges

If you received a defective or incorrect product, we are happy to arrange an exchange. Please contact us at care@purgoldnutrition.com to arrange this.