Shipping & Delivery Policy

Last updated: July 2026

At PürGold Nutrition, we are committed to getting your order to you as quickly and reliably as possible. Please read our shipping and delivery policy below.

1. Delivery Areas

We currently deliver across South Africa. We do not offer international shipping at this time.

2. Processing Time

Orders are processed within 1 to 2 business days of payment confirmation. Orders placed over weekends or on public holidays will be processed on the next business day.

3. Delivery Timeframes

Once dispatched, estimated delivery times are as follows:

Major cities (Johannesburg, Cape Town, Durban, Pretoria): 2 to 3 business days
Other urban areas: 3 to 5 business days
Remote or rural areas: 5 to 7 business days

Please note that delivery timeframes are estimates and may be affected by courier delays, public holidays, or circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. Any applicable shipping fees will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to track your delivery through our courier partner's website.

6. Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the parcel, the courier may leave a notification card or attempt redelivery. Additional redelivery fees may apply. PürGold Nutrition is not responsible for delays caused by incorrect delivery information provided at checkout.

7. Damaged or Lost Parcels

If your order arrives damaged or appears to have been lost in transit, please contact us within 7 days of the expected delivery date at [your contact email] so we can investigate and assist you.