Privacy Policy

Last updated: July 2026

At Purgold Nutrition (trading as Collagen and Company), we are committed to protecting your personal information and your right to privacy.

1. Information We Collect

Name and contact details (email address, phone number)
Billing and shipping address
Payment information (processed securely)
Order history and preferences

2. Comments

When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor's IP address and browser user agent string to help with spam detection.

3. Media

If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

4. Cookies

Comment Cookies: If you leave a comment, you may opt to save your name, email address, and website in cookies for convenience. These cookies last for one year.
Login Cookies: When you log in, we set temporary cookies to determine if your browser accepts cookies. Login cookies last for two days; screen options cookies last for one year. If you select "Remember Me", your login will persist for two weeks.
Post Edit Cookies: If you edit or publish an article, an additional cookie is saved in your browser containing the post ID. It expires after one day.

5. Analytics and Data Retention

Comments and their metadata are retained indefinitely to support follow-up comment moderation. For registered users, personal information is stored in their user profile. All users can view, edit, or delete their personal information at any time (except their username). Website administrators can also manage this information.

6. Your Rights Over Your Data

If you have an account or have left comments, you may request an exported file of your personal data or request its deletion. Data required for administrative, legal, or security purposes may be retained.

7. How We Use Your Information

We use your information to process and fulfil orders, communicate order status, send opted-in promotional emails, and improve our website and customer experience.

8. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share it with trusted service providers (couriers, payment partners) solely to fulfil your order.